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Por isso, criamos condi\u00e7\u00f5es para a equidade de oportunidades atrav\u00e9s de pol\u00edticas, pr\u00e1ticas e atitudes que promovam uma cultura de respeito e o desenvolvimento de talentos. Buscamos cada vez mais diversidade de g\u00eanero, etnias, religi\u00f5es, LGBTQIA+, defici\u00eancias, culturas e hist\u00f3rias para impulsionar a inova\u00e7\u00e3o em nosso DNA. E estamos sempre \u00e0 procura de mentes inovadoras que possam contribuir com a nossa miss\u00e3o. Que tal fazer parte do nosso time? Local Principal: Brasil (BR) - S\u00e3o Paulo - Campinas Fun\u00e7\u00e3o: Suporte ao Produto e Clientes T\u00edtulo: Supervisora ou Supervisor de Suporte ao Cliente III - Campinas/SP - 102171 Como Supervisora ou Supervisor de Suporte ao Cliente III na John Deere, alocado(a) na unidade de Campinas/SP, voc\u00ea ser\u00e1 respons\u00e1vel no fornecimento de lideran\u00e7a e orienta\u00e7\u00e3o aos funcion\u00e1rios para apoiar as iniciativas e ferramentas do Centro de Suporte Global. Requer a capacidade de promover um ambiente de trabalho positivo, fornecer treinamento e orienta\u00e7\u00e3o adequados, gerenciar equipes em hor\u00e1rios estendidos e manter relacionamentos eficazes com stakeholders. Principais Responsabilidades Fornecer lideran\u00e7a, vis\u00e3o, orienta\u00e7\u00e3o, treinamento e aconselhamento aos funcion\u00e1rios em iniciativas e ferramentas do Centro de Suporte Global; Promover um ambiente de trabalho positivo por meio de pr\u00e1ticas de comunica\u00e7\u00e3o boas e claras, certificando de que todo o grupo tenha treinamento e orienta\u00e7\u00e3o adequados para realizar seu trabalho com sucesso; Gerenciar agentes que trabalhar\u00e3o em hor\u00e1rios estendidos, incluindo noites, fins de semana e feriados; Gest\u00e3o de relacionamento com os principais stakeholders e nosso grupo geral; Liderar a equipe para cumprir as principais m\u00e9tricas e/ou acordos de n\u00edvel de servi\u00e7o voltados para clientes e revendedores. Habilidades que voc\u00ea precisa Gradua\u00e7\u00e3o completa em Administra\u00e7\u00e3o, Agricultura, Engenharias ou similares; Ingl\u00eas avan\u00e7ado (vocabul\u00e1rio amplo, boa gram\u00e1tica, conduz reuni\u00f5es, argumenta, negocia e ministra treinamentos); Conhecimento de Microsoft Office, Excel, PowerPoint ou Visio; Experi\u00eancia em fun\u00e7\u00f5es de atendimento ao cliente/revendedor ou suporte Brasil/Am\u00e9rica do Sul; Experi\u00eancia em trabalhar e oferecer suporte a ferramentas voltadas para o cliente; Experi\u00eancia de trabalho com p\u00fablico global; Experi\u00eancia em gest\u00e3o de mudan\u00e7as. O que te faz destacar Experi\u00eancia em integra\u00e7\u00e3o de funcion\u00e1rios; Fortes habilidades interpessoais; Auto-motivado, orientado para resultados e organizado; Habilidades eficazes de apresenta\u00e7\u00e3o e comunica\u00e7\u00e3o. Obs. : Anexar o curriculo em ingl\u00eas. O Que Voc\u00ea Receber\u00e1 Na John Deere, voc\u00ea conseguir\u00e1 desenvolver uma carreira que levar\u00e1 voc\u00ea aonde quer chegar. Al\u00e9m de produzirmos m\u00e1quinas conectadas e inteligentes, com a mais alta qualidade, criamos solu\u00e7\u00f5es e servi\u00e7os que garantam que nossos clientes possam gerir seus neg\u00f3cios de forma sustent\u00e1vel e produtiva. Com conex\u00f5es tecnol\u00f3gicas, sociais e humanas, voc\u00ea ter\u00e1 liberdade de explorar novos projetos e pensar de forma inovadora.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.deere.com/careers/job/137456710561"}], "isFallback": false, "debug": {}, "count": 1, "personal_message": "We thought you would be interested in this position.", "scheduling": {"minTime": 9, "limit": 10, "maxTime": 17, "increments": 60, "minTimeslots": 3}, "userTitles": [], "enableTargetedResume": 0, "query": {"query": "", "location": "", "department": [], "skill": [], "seniority": [], "pid": "137456710561"}, "singleview": true, "see_all_jobs": true, "recommended_star_threshold": 4.0, "chatbot": false, "copilotConfig": {"enabled": false}, "iframeImplementation": null, "pcsApplyFormRouteEnabled": false, "isPcsBrandingApril2023Enabled": false, "allowedFileTypes": {}, "pcsTextConfiguration": {}, "hideDepartment": null, "pcsOctupleMigration0Enabled": true, "replaceUrlOnGoBack": true, "pcsRedesignedNuxEnabled": false, "readmoreInstructionEnabled": false, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 0, "isLoggedInPcsEnabled": true, "sortByConfig": null, "searchBoxConfig": {}, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": false, "loggedOutNotificationsEnabled": false, "candidateLogin": {"postLoginLink": {"enabled": true, "message": "Sign In", "url": "https://career8.successfactors.com/career?career_company=1161975P&lang=en_US&company=1161975P&site=&loginFlowRequired=true&_s.crb=tM4QLTa4JADYdzPuk4Q%2brzu3HZZpPdRe8kksPFG1O%2fU%3d&profile_type=candidate&domain=johndeere.com&customredirect=1&utm_source=Eightfold"}, "trackApplicationLink": {}}, "prepopulateApplyFormEnabled": false, "candidateBuildProfile": {}, "enhancementsEnabled": false, "themeBuilderUser": null, "mandatoryFields": ["firstname", "lastname", "email", "phone"], "applyFormV2Enabled": false, "loggedOutSavedSearchEnabled": false, "locationRadiusTypeToggleEnabled": false, "incompleteApplicationsEnabled": false, "incompleteApplicationConfig": {}, "fallbackPcsJdGate": false, "pcsBlindfoldLinkoffGate": false, "isPcsEnabled": true, "phoneWithCountryCodeEnabled": false, "notificationSuggestVerificationToken": null, "cookiesAutoDisabled": false, "strictEmailValidationEnabled": false, "chatbotxConfig": {}, "resetSearchToIpGeoLocationEnabled": false, "pcsAccessibilityHomeEnabled": true, "pcsAccessibilityApplyFormEnabled": true, "showLanguageDropdown": true, "languages": [{"value": "en", "title": "English"}, {"value": "es", "title": "Espa\u00f1ol"}, {"value": "de", "title": "Deutsch"}, {"value": "fr", "title": "Fran\u00e7ais"}, {"value": "it", "title": "Italiano"}, {"value": "nl", "title": "Nederlands"}, {"value": "pt-BR", "title": "Brazilian Portugu\u00eas"}, {"value": "zh-CN", "title": "\u4e2d\u6587 (\u7b80\u4f53)"}], "displayLanguage": "en", "installed_app_data": [], "singlePageCareersNavbarGate": false}

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